Privacy Policy

1. Introduction

ErgoPack India, operated by Benz Packaging Solutions Pvt. Ltd. ("we", "us", or "our"), headquartered at Gurgaon, Haryana, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ergopack-india.com ("the Site"). ErgoPack India is the exclusive authorised distributor of ErgoPack Deutschland GmbH products in India.

2. Information We Collect

Personal Information: When you fill out a contact form, request a quotation, schedule a demo, or use our product configurator, we may collect:

• Full name
• Company name and designation
• Email address
• Phone number
• City and state
• Product interest and application details

Automatically Collected Information: When you browse our Site, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and quotation requests
• Schedule on-site product demonstrations
• Provide after-sales support and service
• Send relevant product updates and newsletters (only with your consent)
• Improve our website and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with ErgoPack Deutschland GmbH (our principal) for the purpose of processing your product enquiry or providing technical support. We may also share data with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings, though this may affect certain features of the Site. We use cookies for analytics (to understand how visitors use our Site) and essential functionality (such as form submissions).

7. Third-Party Links

Our Site may contain links to third-party websites, including ergopack.de (the global ErgoPack website). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for a period of 24 months unless an ongoing business relationship exists.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: